Shipping policy
Where we ship
We ship to addresses in the United States only, including all 50 states, Washington, D.C., and U.S. territories where UPS delivers. We do not ship internationally at this time. Every order ships from our facility in Rexburg, Idaho.
Shipping rates
Shipping is calculated by UPS in real time at checkout, based on your address and the weight of your order. You will see the exact cost before you pay. We do not add any handling fee on top of the carrier rate.
| Service | Estimated transit time (after shipping) | Cost |
|---|---|---|
| UPS Ground | 1–5 business days, depending on distance from Idaho | Calculated at checkout |
| UPS 3 Day Select | 3 business days | Calculated at checkout |
Not every service is offered to every address. If a service does not appear at checkout, UPS does not offer it for your location. Gift cards are delivered by email and do not ship.
Processing time
Orders typically ship within 1–2 business days (Monday through Friday, excluding U.S. holidays). Orders placed over the weekend or on a holiday ship the next business day. Once your order ships, you will receive an email with a UPS tracking number.
Delivery estimates
Delivery estimates shown at checkout are UPS estimates and start from the day the package leaves our facility, not the day you place the order. Weather, carrier delays, and peak seasons can add time. Our jerky is shelf-stable, so a day or two in transit does not affect quality.
Tracking your order
Your tracking number is in your shipping confirmation email. You can also view it by opening your order from the Shop app or your order status page. Tracking may take up to 24 hours to update after the label is created.
PO boxes and military addresses
UPS does not deliver to PO boxes or APO/FPO/DPO military addresses. Please use a street address at checkout. If you only have a PO box, contact us before ordering and we will see what we can do.
Local pickup
We do not offer local pickup for online orders at this time. If you are in the Rexburg area and would like to pick up, contact us and we will work something out.
Lost, stolen, or damaged packages
Please check your package as soon as it arrives. If anything is damaged, missing, or if tracking shows delivered but you cannot find the package, contact us within 7 days at sales@targheebrands.com with your order number and photos if you have them. We will work with UPS to trace or claim the shipment and either replace your order or refund it. See our Refund Policy for full details.
Incorrect or incomplete addresses
Please double-check your shipping address before placing your order. If a package is returned to us because the address was incorrect or incomplete, we will contact you and reship it once you pay the new shipping cost. If a package is lost because of an incorrect address you entered, we are not able to replace it for free. If you notice a mistake right after ordering, email us immediately and we will try to correct it before the label is printed.
Questions
Targhee Brands, Inc. (Great American Beef Jerky)
8149 South 600 East, Rexburg, ID 83440
Email: sales@targheebrands.com
Phone: (208) 569-7251